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Search our guides, ask Pika in the app, or reach a person on our team. Most things can be sorted from the order itself.
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Orders, payments, chefs, home cooks, safety and Pika: each with its own answers.
Top answers
What people ask first.
- Orders & refundsHow refunds workMissing, wrong, cold or damaged: report it in the order within 24 hours.
- PikaChefHow PikaChef holds your paymentYou pay when you accept; the chef is paid only after dinner.
- Home CookedWhy the home cook can’t see your addressRiders collect at the cook’s gate; neither side sees the other’s address.
- PaymentsPaying with M-PesaA prompt lands on your phone; enter your PIN to pay.
- Safety & allergiesAllergies and your householdSet them once; they filter what you see and what can be swapped in.
- PikaDoes Pika ever pay without asking me?No. Pika plans and fills the basket; you confirm every payment.
Still stuck?
Ask Pika, or a person.
Pika can look at your order and sort a missing item or a late rider on the spot, and it hands you to a person on our team whenever you ask.
- Chat in the appOpen help from any order. Your order, photos and chat travel with you, so you never repeat yourself.
- Email ushello@pikabox.co
- A safety worry?Report it now. A person answers, always.
Cook, chef, rider or partner?
Your app has its own help, with your bookings, pots, shifts or orders already attached.