Contact us
Talk to a real person.
Pika answers in the app straight away and can sort most things there and then. When you need a person, one of our team picks the conversation up, with everything Pika already knows.
Safety emergency?Use SOS in the app: a person answers first
Who to reach
Tell us what it’s about.
Pick the closest. Whatever it is, hello@pikabox.co reaches the team.
- Help with an orderMissing items, refunds, riders and bookings. Fastest from Help in the app.Help centre
- Cooks, chefs and ridersJoining, payouts and your tools. Every way to earn starts here.Ways to earn
- Hotels and businessFlash suppers from your kitchen, office lunches and events.Partners
- PressInterviews, facts and the brand.Press kit
Write to us
Or put it in writing.
Your message becomes a ticket with its own number, and the reply comes by email. Signed in, you can follow it in Help too.
Emailhello@pikabox.co
CompanyPikaBox Ltd · Nairobi, Kenya
Send us a message
We’ll reply by email, usually within a few hours.
Help centre
Most answers are already here.
Refunds, deliveries, bookings, allergies and payments, explained plainly.
